Message templates (previously referred to as 'responses' or 'canned answers') and message template folders now expose a number of additional endpoints. These endpoints make it possible to bulk upload or sync message templates from any external service.
Message Template Folders:
As part of these updates the following endpoints are now deprecated and will no longer be supported on January, 31st 2022:
The functionality for each of these endpoints is still available, but has been renamed from
message_templates. So, for example, if message templates were previously fetched from
/teams/team_id/responses, they should now be fetched from
/teams/team_id/message_templates. Renaming your endpoints is the only necessary change because the IDs of the templates will not be changing.