Front Platform

Welcome to the Front Platform. You'll find comprehensive guides and documentation to help you start working with Front as quickly as possible, as well as support if you get stuck. Let's jump right in!

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added

[Core API] Create Twilio Channel / Validate Channel

Posted by Kevin Chiu 3 months ago
  • POST /inboxes/{inbox_id}/channels now supports creating a Twilio channel. Please see Create a channel for more details.

  • POST /channels/channel_id/validate validates a channel. Please see Validate channel for more details

added

[Plugin SDK] Release v1.0.0

Posted by Xavier 5 months ago

Released the new plugin SDK under the NPM package @frontapp/plugin-sdk.

added

[Core API] Tag send message

Posted by Xavier 7 months ago

Added tag_ids property to POST /channels/{channel_id}/messages and POST /conversations/{conversation_id}/messages endpoints.

added

Release Channel API

Posted by Xavier 9 months ago

Receive messages in Front through POST /channels/{channel_id}/inbound_messages & POST /channels/{channel_id}/outbound_messages

added

[Core API] Draft endpoints

Posted by Xavier 9 months ago
  • GET /conversations/{conversation_id}/drafts - List drafts within a conversation
  • POST /channels/{channel_id}/drafts - Create a draft as a new conversation
  • POST /conversations/{conversation_id}/drafts/{draft_id} - Create a draft as a reply to a conversation
  • PATCH /drafts/{draft_id} - Update a draft
  • DELETE /drafts/{draft_id} - Delete a draft
added

[Core API] SMTP channel creation

Posted by Xavier 9 months ago
  • Added the ability to create a SMTP channel via POST /inboxes/{inbox_id}/channels. Note that the channel will still need to be validated.
added

[Plugin SDK] Use resource IDs instead of aliases.

Posted by Xavier 10 months ago
  • Added the conversation fields assignee_id, follower_ids, inbox_ids, tag_ids containing the IDs of related resources.
removed

[Core API] Twitter API terms & condition compliance

Posted by Xavier 11 months ago

Breaking change
In order to comply with Twitter API terms & condition, Front API now redacts Twitter content from the payload of messages of type tweet or tweet_dm. This includes (blurb, text, body and each recipients' handle).

added

[Core API] Teammate access provisioning

Posted by Xavier about a year ago
  • Added new scope, provisioning, which allows users to add/remove teammates from inboxes and teams through the API.
  • POST /inboxes/:inbox_id/teammates route to add teammates to an inbox.
  • DELETE /inboxes/:inbox_id/teammates route to remove teammates from an inbox.
  • POST /teams/:team_id/teammates route to add teammates to a team.
  • DELETE /teams/:team_id/teammates route to remove teammates from an inbox.
improved

[Core API] Rate limiter

Posted by Xavier about a year ago
  • Additional rate limiting on resource intensive routes to better protect Front's infrastructure. Please see 'Rate Limiting' for more details.