added

[Core API] Create discussions

Discussions may now be created with the POST /conversations endpoint.

deprecated

[Plugin SDK] New plugin-sdk version: 1.0.2

Fixed

added

[Core API] Support API owned comments

The create comments endpoint, POST /conversations/:conversation_id/comments, no longer requires an author_id parameter. If the author_id is omitted, the comment will be posted using a specialized bot teammate representing the entity that made the request - either an OAuth client or an API token.

added

[Core API] Update channel settings for non-custom channels

Update Channel now supports updating certain channel settings for channel types other than custom:

deprecated

[Core API] Analytics and Exports updates

As part of our ongoing investments in the performance and intuitiveness of Front analytics, the analytics feature was revamped earlier this year. As part of that revamp, we have deprecated the endpoints that supported the legacy analytics, in favor of new endpoints that align with the latest capabilities of the analytics feature. The deprecated routes will be removed on June 1st, 2022.

removed

Progressive removal of `topics` from the Conversation Model and `link` from the Link model

As communicated earlier in a previous changelog entry, Topics have been renamed to Links in the Front API as of October 31, 2021. We will begin a progressive rollout of the removal of the topics field from the Conversation model and the link field from the Link model on November 9, 2021.

removed

[Core API] `topics` endpoints removed from the Front API

As communicated earlier in a previous changelog entry, Topics have been renamed to Links in the Front API as of October 31, 2021. The legacy topics links have been removed from the API.

deprecated

[Core API] Removal of `last_message` from the Conversation Model

To improve the performance and reliability of the API, we will be removing the last_message field from the Conversation model on May 1st, 2022. As of today, the field is considered deprecated and replaced with the last_message key in the _links.related object.

added

[Core API] Message Template Endpoints

Message templates (previously referred to as 'responses' or 'canned answers') and message template folders now expose a number of additional endpoints. These endpoints make it possible to bulk upload or sync message templates from any external service.

improved

[Core API] Attachment support for comments

Comment endpoints now support attachments when creating or fetching them.