A bug in our Core API server was letting traffic to some endpoints to go through despite the feature not being accessible to their plan.
prevfield (pagination link) will no longer be provided in the
_paginationpayload for collections of resources.
Front is introducing resource-specific custom fields. In addition to Contacts, custom fields can now be added to Inboxes and Teammates.
Starting May 31, 2021, important usability improvements will be introduced to the Channel API. For developers of existing Channel API integrations, the changes are purely additive and no technical changes should be necessary. Nevertheless, we highly recommend taking advantage of these improvements to conserve API calls and simplify code. The changes can be summarized as follows:
Added a new Search conversations endpoint to find conversations based on a variety of parameters. You can use the Search API to perform workflows such as finding all conversations referencing a particular customer and pushing them to a CRM, seeing how many conversations a particular teammate has assigned across multiple inboxes, or finding any instance of a particular email address and deleting all associated conversations
Added support for sharing drafts and adding/removing teammates as followers of a conversation.
/conversations/conversation_id/remindersto expose the ability to snooze and unsnooze a conversation. Please see Update conversation reminders ] for more details.
scheduled_remindersto the conversation model. Please see Conversations for more details.
reminderas a possible source for
remindertype events. Please see Events for more details. The
_metafor this source type will match the model described for
An upcoming update to Contacts in Front will reduce the prevalence of duplicated contacts by replacing Team-based contacts with a unified Company-wide contact record. A summary of these changes is available on our help center. From an API perspective, these changes will mean that: