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  • Introduction
  • Introduction

    To start using Front Chat, please read our chat documentation.

    Once the chat is installed on your website, the FrontChat JavaScript object will become available. This object responds to a few methods that allow you to manipulate the chat window.

    FrontChat('init', options)

      FrontChat('init', {
        useDefaultLauncher: false // optional

    By default, the chat launcher will become visible immediately after the page loads. This is not always desirable if you want to use an alternative button or delay when the chat becomes available. If you don't call the init method, useDefaultLauncher will be true by default.

    Note: You can only call init once.

    Init and identity

      FrontChat('init', {
        useDefaultLauncher: false,
        email: '',
        userHash: '<generated using the verification secret>'

    You can optionally pass the identity of the user in the init call (see FrontChat('identity', …) below). This is equivalent to an init call followed by an identity call.



    You can use shutdown to remove the chat from your page after starting it. The chat will disappear from the page until init is called again (or the page is reloaded).



    This will open the main FrontChat messenger panel.



    This will close the main FrontChat messenger panel. If useDefaultLauncher was set to false, the launcher will not appear.

    FrontChat('onUnreadChange', handler)

      const unbind = FrontChat('onUnreadChange', handler);

    This method allows you to register a function (the handler) that will be called when the current number of unread messages changes. The handler is expected to be a function that will receive as first parameter an object like {unread_count: 1}. The handler will always be called immediately to pass an initial value.

    It will return an unbind function that you can call to unregister the handler.

    FrontChat('identity', options)

      FrontChat('identity', {
        email: '',
        userHash: '<generated using the verification secret>'

    If the visitor of your website or app is signed in, you can forward their identity to the Front Chat. It will appear as the conversation recipient in Front. You will need to pass a secure userHash.

    Identity verification

    The mandatory user hash guarantees that users are who they claim to be. Otherwise, a user could manually run JavaScript commands to impersonate another one and view their conversations.

    You can configure Front Chat to accept both anonymous and identified users. If a user has submitted their email address, "[Unverified]" will appear in the conversation subject. You can also completely disable anonymous users to avoid any confusion.

    Computing the user hash

    // computing a user hash based on HMAC-SHA256
    // node.js example
    const crypto = require('crypto');
    const hmac = crypto.createHmac('sha256', verificationSecret);
    const userHash = hmac.update(userEmail).digest('hex');

    Front Chat uses a server-side generated HMAC (hash based message authentication code) with SHA-256. The identity verification will fail unless a user hash is provided.

    To compute a user hash, you will first need to retrieve your identity secret, which is available in your Front settings. Go to Settings > Inboxes > (Your chat inbox) > (Your chat channel) and expand the section "Verify logged-in user identity":

    Plugin authentication

    Important: the verification secret must remain private and must not appear in your frontend source code. The user hash must be computed in your backend, without disclosing the secret.