A channel is a used to send and receive messages.


idStringID of the channel.
nameStringName of the channel.
typeStringType of the channel.
addressStringAddress of the channel.
inboxInboxInbox this channel belongs to.

Channel type

Front supports multiple types of channel. A channel type can be one of:

  • email for emails
  • facebook for Facebook Messenger
  • frontForm for Forms from Front
  • frontChat for Front Chat
  • googlePlay for Google Play reviews
  • intercom for Intercom messages
  • smooch for Smooch messages
  • talkdesk for Talkdesk calls
  • truly for Truly calls
  • twilio for Twilio text messages
  • twitter for Tweets
  • twitterDm for Twitter Direct Messages
  • whatsapp for Whatsapp messages.