Update external message status

Update the status of an outbound message by external ID. This endpoint is used by external systems (like SMS providers or custom channels) to notify Front when a message's delivery status has changed.

Available status changes:

  • failed: Mark a message as failed. When marked as failed, the conversation is reopened so the team can take action.

Note: This endpoint is only available for outbound messages.

Language
Credentials
Bearer
JWT