Statuses

The statuses resource represents the ticket statuses available to your company if you have the ticketing feature enabled.

Ticket statuses are grouped into three categories: open, waiting, orresolved. If your company has only default statuses configured, the name of the status will match the category.

If you have custom ticket statuses configured, the name of a custom ticket status will be a unique value, but the category will be one of open, waiting, or resolved.

Example status object

{
  "_links": {
    "self": "https://yourCompany.api.frontapp.com/company/statuses"
  },
  "_results": [
    {
      "_links": {
        "self": "https://yourCompany.api.frontapp.com/company/statuses/sts_5z"
      },
      "id": "sts_5z",
      "name": "Open",
      "category": "open",
      "description": "New or currently being worked on",
      "updated_at": 1699575875.186,
      "created_at": 1682538996.583
    }
  ]
}