Unique identifier of the teammate

Email address of the teammate

Username of the teammate (used for "@" mentions)

First name of the teammate

Last name of the teammate

Type of the teammate, normal teammates are denoted as "user", while visitors are denoted as "visitor". Bot users are denoted by their parent resource type. The following bot types are available:

• rule: acting on behalf of a Rule, author of comments and drafts
• macro: acting on behalf of a Macro, author of comments and drafts
• API: acting on behalf of OAuth clients
• integration: acting on behalf of an Integration
• CSAT: used for authoring CSAT response comments

user visitor rule macro API integration CSAT