A contact is a person/entity with whom you have communicated.
A contact has several handles to send messages to it. A handle has a source to identify which inbox can send message to this contact:
Source | Description | Example |
|---|---|---|
An email address | ||
phone | A phone number | +123445678900 |
A twitter handle | calculon | |
A Facebook user ID | ||
intercom | An Intercom user ID | |
smooch | A Smooch user ID | |
custom | Custom handle provided in the Recieve custom messages endpoint |
Each pair handle/source is unique. If you want to move an existing handle from one contact to an other, you need to delete it from the first one and add it to the other one.
Contact alias
You can use a contact source/handle pair as an alias for its ID. A contact ID alias follows the pattern
alt:{source}:{handle}
Search Parameters
Contacts support search queries via parameter named q
| Name | Type | Description |
|---|---|---|
| updated_before | number (optional) | Timestamp of the max date of the last update |
| updated_after | number (optional) | Timestamp of the min date of the last update |
Example Contact Object
{
"_links": {
"self": "https://api2.frontapp.com/contacts/crd_55c8c149",
"related": {
"notes": "https://api2.frontapp.com/contacts/crd_55c8c149/notes",
"conversations": "https://api2.frontapp.com/contacts/crd_55c8c149/conversations",
"owner": "https://api2.frontapp.com/teams/tim_55c8c149"
}
},
"id": "crd_55c8c149",
"name": "Calculon",
"description": "#vip #robot #RIP",
"avatar_url": "http://example.com/calculon.jpg",
"is_spammer": true,
"links": [
"http://example.com"
],
"handles": [
{
"handle": "@calculon",
"source": "twitter"
}
],
"groups": [
{
"_links": {
"self": "https://api2.frontapp.com/contacts/grp_55c8c149",
"related": {
"contacts": "https://api2.frontapp.com/contact_groups/grp_55c8c149/contacts",
"owner": "https://api2.frontapp.com/teams/tim_55c8c149"
}
},
"id": "grp_55c8c149",
"name": "Customers",
"is_private": false
}
],
"updated_at": 0,
"custom_fields": {
"job title": "engineer",
"custom field name": "your value"
},
"is_private": false
}