GuidesAPI ReferenceChangelogCommunity
Front

Conversations

A conversation is a unique thread of messages. It can appear in one or more inboxes (eg: if you receive an email on contact@ where support@ is CC'd).

Even if a conversation's messages has multiple recipients, the conversation resource will always have only one. The main recipient of a conversation can change over the time depending on each message received. It will generally be the sender of the last incoming message.

Opening a conversation in Front

To open a conversation in Front you need to open the URL https://app.frontapp.com/open/{conversation_id}

Search for Conversations

To learn how to search for conversations via the API, refer to our Search topic.

Query string parameter q

To learn how to use the query string parameter q to filter conversations, refer to our Query object 'q' topic.

Example Conversation Object

{
  "_links": {
    "self": "https://api2.frontapp.com/conversations/cnv_55c8c149",
    "related": {
      "events": "https://api2.frontapp.com/conversations/cnv_55c8c149/events",
      "followers": "https://api2.frontapp.com/conversations/cnv_55c8c149/followers",
      "messages": "https://api2.frontapp.com/conversations/cnv_55c8c149/messages",
      "comments": "https://api2.frontapp.com/conversations/cnv_55c8c149/comments",
      "inboxes": "https://api2.frontapp.com/conversations/cnv_55c8c149/inboxes"
    }
  },
  "id": "cnv_55c8c149",
  "subject": "You broke my heart, Hubert.",
  "status": "archived",
  "assignee": {
    "_links": {
      "self": "https://api2.frontapp.com/teammates/tea_55c8c149",
      "related": {
        "inboxes": "https://api2.frontapp.com/teammates/tea_55c8c149/inboxes",
        "conversations": "https://api2.frontapp.com/teammates/tea_55c8c149/conversations"
      }
    },
    "id": "tea_55c8c149",
    "email": "[email protected]",
    "username": "leela",
    "first_name": "Leela",
    "last_name": "Turanga",
    "is_admin": true,
    "is_available": true,
    "is_blocked": false
  },
  "recipient": {
    "_links": {
      "related": {
        "contact": "https://api2.frontapp.com/contacts/crd_55c8c149"
      }
    },
    "handle": "[email protected]",
    "role": "to"
  },
  "tags": [
    {
      "_links": {
        "self": "https://api2.frontapp.com/tags/tag_55c8c149",
        "related": {
          "conversations": "https://api2.frontapp.com/tags/tag_55c8c149/conversations",
          "owner": "https://api2.frontapp.com/teams/tim_55c8c149",
          "children": "https://api2.frontapp.com/tags/tag_55c8c149/children"
        }
      },
      "id": "tag_55c8c149",
      "name": "Robots",
      "highlight": "blue",
      "is_private": false,
      "created_at": 0,
      "updated_at": 0
    }
  ],
  "last_message": {
    "_links": {
      "self": "https://api2.frontapp.com/messages/msg_55c8c149",
      "related": {
        "conversation": "https://api2.frontapp.com/conversations/cnv_55c8c149",
        "message_replied_to": "https://api2.frontapp.com/messages/msg_1ab23cd4"
      }
    },
    "id": "msg_55c8c149",
    "type": "email",
    "is_inbound": true,
    "is_draft": false,
    "created_at": 1453770984.123,
    "blurb": "Anything less than immortality is a...",
    "author": {
      "_links": {
        "self": "https://api2.frontapp.com/teammates/tea_55c8c149",
        "related": {
          "inboxes": "https://api2.frontapp.com/teammates/tea_55c8c149/inboxes",
          "conversations": "https://api2.frontapp.com/teammates/tea_55c8c149/conversations"
        }
      },
      "id": "tea_55c8c149",
      "email": "[email protected]",
      "username": "leela",
      "first_name": "Leela",
      "last_name": "Turanga",
      "is_admin": true,
      "is_available": true,
      "is_blocked": false
    },
    "recipients": [
      {
        "_links": {
          "related": {
            "contact": "https://api2.frontapp.com/contacts/crd_55c8c149"
          }
        },
        "handle": "[email protected]",
        "role": "to"
      }
    ],
    "body": "Anything less than immortality is a complete waste of time.",
    "text": "Anything less than immortality is a complete waste of time.",
    "attachments": [
      {
        "filename": "attachment.jpg",
        "url": "https://api2.frontapp.com/download/fil_55c8c149",
        "content_type": "image/jpeg",
        "size": 10000,
        "metadata": {
          "is_inline": true,
          "cid": "123456789"
        }
      }
    ],
    "metadata": {}
  },
  "created_at": 1453770984.123,
  "is_private": false
}