Teammates

A teammate is a Front user, a member of your company.

A teammate can be available or not (determined by the boolean is_available). When a conversation is assigned to an unavailable teammate, it gets unassigned automatically to avoid it from being hidden from the other teammates.

📘

You can use the teammate email address as an alias for its ID.
A teammate ID alias follows the pattern alt:email:{email address}.
Please see resource aliases for full details.

Example Teammate Object

{
  "_links": {
    "self": "https://api2.frontapp.com/teammates/tea_55c8c149",
    "related": {
      "inboxes": "https://api2.frontapp.com/teammates/tea_55c8c149/inboxes",
      "conversations": "https://api2.frontapp.com/teammates/tea_55c8c149/conversations"
    }
  },
  "id": "tea_55c8c149",
  "email": "[email protected]",
  "username": "leela",
  "first_name": "Leela",
  "last_name": "Turanga",
  "is_admin": true,
  "is_available": true,
  "is_blocked": false
}