A teammate is a Front user, a member of your company. A teammate can be available or not (determined by the boolean is_available). When a conversation is assigned to an unavailable teammate, it gets unassigned automatically to avoid it from being hidden from the other teammates.


Teammate alias

You can use the teammate email address as an alias for its ID. A teammate ID alias follows the pattern alt:email:{email address}.

Example Teammate Object

  "_links": {
    "self": "",
    "related": {
      "inboxes": "",
      "conversations": ""
  "id": "tea_55c8c149",
  "email": "[email protected]",
  "username": "leela",
  "first_name": "Leela",
  "last_name": "Turanga",
  "is_admin": true,
  "is_available": true,
  "is_blocked": false