Conversation

A conversation is a unique thread of messages and comments.

Properties

Property

Type

Description

id

String

ID of the conversation.

type

String

Type of the messages in the conversation.

status

String

Status of the conversation for the current teammate.

subject

String (optional)

Subject of the conversation.

blurb

String (optional)

Blurb of the latest message in the conversation.

assignee

Teammate (optional)

Teammate assigned to the conversation, if any.

recipient

Recipient (optional)

Main recipient of the conversation.

inboxes

Array of Inbox

Inboxes the conversation is listed in.

tags

Array of Tag

Tags attached to the conversations.

topics

Array of Topic

Topics attached to the conversation.

draftId

String (optional)

ID of the draft message on this conversation, if any.

Conversation status

Front supports per teammate conversation status, allowing each teammate to go through their inbox individually.
The status exposed to the plugin SDK is the status as seen by the current teammate which may or may not match the status of another teammate.

A conversation's status can be one of:

  • archived
  • open
  • trashed for conversations that have been moved to trash.
  • spam for conversation marked as spam.

Conversation type

Front is able to manage multiple types of channels. The type of channel used will define the type of conversation.

A conversation's type can be one of:

  • email for emails
  • tweet for public Tweets
  • twitter_dm for private Direct Message on Twitter
  • phone_call for a phone call.
  • sms for text messages.
  • google_play for Google Play reviews
  • facebook for Facebook Messenger
  • intercom for Intercom messages
  • smooch for Smooch messages.
  • custom for Custom channels on Front.
  • whatsapp for Whatsapp messages.
  • front_chat for Front Chat