Conversation

Properties

Property	Type	Description
`id`	String	ID of the conversation.
`type`	String	Type of the messages in the conversation.
`status`	String	Status of the conversation for the current teammate.
`subject`	String (optional)	Subject of the conversation.
`blurb`	String (optional)	Blurb of the latest message in the conversation.
`assignee`	Teammate (optional)	Teammate assigned to the conversation, if any.
`recipient`	Recipient (optional)	Main recipient of the conversation.
`inboxes`	Array of Inbox	Inboxes the conversation is listed in.
`tags`	Array of Tag	Tags attached to the conversations.
`topics`	Array of Topic.	[Deprecated] Please use links instead Topics attached to the conversation.
`draftId`	String (optional)	ID of the draft message on this conversation, if any.
`links`	Array of Links	Links attached to the conversation.

Conversation status

Front supports per teammate conversation status, allowing each teammate to go through their inbox individually.
The status exposed to the plugin SDK is the status as seen by the current teammate which may or may not match the status of another teammate.

A conversation's status can be one of:

archived
open
trashed for conversations that have been moved to trash.
spam for conversation marked as spam.

Conversation type

Front is able to manage multiple types of channels. The type of channel used will define the type of conversation.

A conversation's type can be one of:

email for emails
tweet for public Tweets
twitter_dm for private Direct Message on Twitter
phone_call for a phone call.
sms for text messages.
google_play for Google Play reviews
facebook for Facebook Messenger
intercom for Intercom messages
smooch for Smooch messages.
custom for Custom channels on Front.
whatsapp for Whatsapp messages.
front_chat for Front Chat