Channels

A channel is a resource which can send and receive messages.

For information on building your own channel type integration, see the Channels API Reference API offering for more info.

Here is the list of existing channel types:

Type

Description

smtp

For emails managed via SMTP

imap

For emails managed via IMAP

twilio

Linked to a Twilio account

twitter

Linked to a Twitter account

facebook

Linked to a Facebook page

smooch

Linked to a Smooch account

intercom

Linked to an Intercom account

truly

Linked to a truly account

custom

For messages sent and received only through the API

Example Channel Object

{
  "_links": {
    "self": "https://api2.frontapp.com/channels/cha_55c8c149",
    "related": {
      "inbox": "https://api2.frontapp.com/channels/cha_55c8c149/inbox",
      "owner": "https://api2.frontapp.com/teams/tim_55c8c149"
    }
  },
  "id": "cha_55c8c149",
  "address": "[email protected]",
  "type": "smtp",
  "send_as": "[email protected]",
  "settings": {},
  "is_private": false,
  "is_valid": true
}