Update conversation

patch https://api2.frontapp.com/conversations/{conversation_id}

Update a conversation.

Path Params

conversation_id

string

required

Defaults to cnv_123

The conversation ID

Body Params

assignee_id

string

ID of the teammate to assign the conversation to. Set it to null to unassign.

inbox_id

string

ID of the inbox to move the conversation to.

status

string

New status of the conversation

status_id

string

Unique identifier of the status to set the conversation to. Only one of status and status_id should be provided. Ticketing must be enabled for the company to use this field.

tag_ids

array of strings

List of all the tag IDs replacing the old conversation tags

tag_ids

custom_fields

object

Custom fields for this conversation. If you want to keep all custom fields the same when updating this resource, do not include any custom fields in the update. If you want to update custom fields, make sure to include all custom fields, not just the fields you want to add or update. If you send only the custom fields you want to update, the other custom fields will be erased. You can retrieve the existing custom fields before making the update to note the current fields. Send as an object of key:value pairs where the key is the custom field name and the value is the custom field value.

Responses

204

No content

400

Invalid input, such as invalid custom fields

Language

Credentials

Bearer

JWT


xxxxxxxxxx
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curl --request PATCH \
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     --url https://api2.frontapp.com/conversations/cnv_123 \
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     --header 'content-type: application/json'