Application Message Templates

Application channels support message templates that are synced from the external services they connect to. You sync the templates using the Channel API. While the templates are originally created in the external service, they can include variables that get replaced with dynamic values from Front when sent.

To learn more about these templates, refer to Application Channel Message Templates.

Example structure

{
  "external_id": "123456789",
  "name": "order_update",
  "blurb": "Hello {{1}}, your order …",
  "is_disabled": false,
  "status_name": "APPROVED",
  "variable_mappings": [
    {
      "uid": "test_uid",
      "type": "text",
      "name": "BODY_1"
    }
  ],
  "template_preview": "<div style="background-color: red; color: white; padding: 10px;">Message template preview</div>"
}

Field	Type	Description
`external_id`	String	External identifier for the template, used to reference it in external systems.
`name`	String	Human-readable name of the template.
`blurb`	String	Short representation of the template for preview purposes in Front.
`is_disabled`	Boolean	Indicates whether the template is disabled (true) or active (false) for use in the external system.
`status_name`	String	Provides a reason for why the template is disabled or enabled in the external system. One of "PENDING", "APPROVED", or "REJECTED".
`variable_mappings`	Array of Objects	List of variable mappings. Each mapping defines how template variables are linked or transformed.
`variable_mappings.uid`	String	Unique identifier for the variable mapping. Must be mapped back to the variable’s position in the template.
`variable_mappings.type`	String	Type of the variable (text, file, image, video).
`variable_mappings.name`	String	Human-readable label for the variable.
`template_preview`	String	HTML preview representation of the template, used by Front to display its content. In-line styling is required.