Create a call

post

https://api2.frontapp.com/channels/{channel_id}/calls

Creates a call in Front.

Path Params

channel_id

string

required

Defaults to cha_123

The Channel ID.

Body Params

external_call_id

string

required

Stable identifier for this call in the provider system.

initial_status

string

enum

required

Allowed:

direction

string

enum

required

Use inbound with required from (external party); use outbound with required to (callee).

Allowed:

from

object

required

External party who initiated the inbound call.

started_at

number

Optional Unix timestamp (ms) when the call started.

parent_external_call_id

string

required

External ID of the parent call (e.g. where the call was transferred from). This will be used to thread the call into an existing conversation with a matching parent call ID.

agent_email_address

string

Optional email of the teammate associated with the call.

Responses

202

Accepted

400

Bad Request

Language

Credentials

Bearer

JWT

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